Business Analysis
Requirements gathering, BRD, FSD, process analysis and business-to-IT alignment.
BUSINESS × TECHNOLOGY × DELIVERY
Business, Technology
& Delivery Consultant.
Connecting Business, Technology & Delivery.
I bridge the gap between business needs and technology delivery — turning requirements into structured solutions, practical workflows, clear documentation, and coordinated execution.
Business Analysis
Technology
Delivery
WHAT I DO
Turning business needs into
Turning business needs into
structured technology delivery.
Project & Delivery
Change requests, project coordination, UAT, stakeholder and vendor management.
Technology
Oracle, Oracle APEX, databases, Jira, service management and integrations.
Automation
RPA, Blue Prism and practical process automation solutions.
Documentation & Communication
Business, functional, technical and database documentation with professional presentations.
R
WHY REFKY
More Than
More Than
One Perspective.
My experience spans software quality, application development, IT management, automation, business analysis and technology delivery.
This allows me to look at a problem from both the business and technical perspective — while keeping delivery, documentation and stakeholder alignment in focus.
Business
×
Technology
×
Delivery
FEATURED CASE STUDIES
Selected work &
Selected work &
professional experience.
01
Automation / RPA
RPA & Blue Prism
11 Processes
→
6 Live
Contributed to an award-recognized RPA initiative using Blue Prism, supporting process automation delivery and team development.
02
Business Analysis
From Requirements to Delivery
Requirements → BRD → Development → UAT
Translating business needs into structured requirements and coordinating delivery with technical teams and stakeholders.
03
Technology
Oracle APEX & Database Documentation
Applications • Database • Documentation
Working across application and database environments with a focus on structured technical documentation.
HOW I WORK
From clarity to delivery.
A structured approach that connects business needs with technology execution — keeping requirements, people and delivery aligned.
01
Understand
Understand the business need, clarify the problem and identify the expected outcome.
02
Structure
Translate the requirement into clear documentation, processes and actionable deliverables.
03
Align
Connect business stakeholders with technical teams and keep everyone aligned throughout delivery.
04
Deliver
Coordinate development, testing and UAT until the agreed solution is ready for delivery.
DELIVERY MAP
Connecting Business,
Connecting Business,
Technology & Delivery.
BUSINESS
Need & Context
→
REQUIREMENTS
Analysis & Clarity
→
DOCUMENTATION
BRD / FSD
→
TECHNOLOGY
Development
→
UAT
Validation
→
DELIVERY
Execution
SKILLS & TECHNOLOGIES
Business thinking.
Business thinking.
Technology understanding.
A combination of business analysis, technology knowledge and delivery experience that helps connect requirements with execution.
Business Analysis
Delivery & Management
Technology
Automation
MY PERSPECTIVE
Good technology starts with a clear requirement.
Business problems should not become technical confusion.
My focus is to create clarity between what the business needs, what technology can deliver, and how the solution moves forward.
BUSINESS
×
TECHNOLOGY
×
DELIVERY
PROFESSIONAL JOURNEY
Experience across
Experience across
business & technology.
2008
Technical Support
Technical Support — ROOT Technologies
2009–2015
Software Quality & Testing
Software Quality Control & Senior Software Quality Engineering
2015–2021
Application Development & Management
Application supervision, development and IT application management
2021–2023
IT Management
IT management and application development leadership
2024–2025
Business Development & Analysis
Requirements, documentation, UAT and business-to-technology alignment
2025–Present
Business Analysis & Technology Delivery
Business analysis, change delivery, integrations, vendors and UAT
LET'S CONNECT
Have a business or
Have a business or
technology challenge?
Let's turn the requirement into something clear, structured and deliverable.